Responsible Gaming

What responsible gaming means

Gambling involves risk, and there is no guaranteed way to win. Every bet can result in a loss, regardless of previous outcomes, strategies or the amount already wagered. Responsible gaming means treating gambling as paid entertainment and only using money that you can comfortably afford to lose. It also means accepting that losses are part of gambling and avoiding attempts to recover them by placing larger or more frequent bets.

Before opening a game or placing a bet, consider whether gambling fits within your budget and your current circumstances. Do not gamble with money needed for rent, mortgage payments, bills, food, education, medical care or other essential expenses. Credit, borrowed money and funds set aside for important commitments should not be used for gambling.

Helpful questions to ask yourself

• Have I decided how much I can afford to spend before I start?
• Am I comfortable treating this amount as an entertainment expense?
• Would losing this money affect my household budget or financial commitments?
• Am I gambling because I want entertainment, or because I feel pressure to win money?
• Have I been hiding my gambling or the amount I spend from people close to me?
• Do I feel frustrated, anxious or upset when I cannot gamble?
• Have I tried to win back losses by increasing my bets or playing for longer?
• Would taking a break or speaking with someone help me feel more in control?

If your answers raise concerns, stop playing and consider using the available account controls or seeking independent support. You do not need to wait until gambling becomes a serious problem before taking action.

Practical ways to stay in control

Planning your gambling in advance can make it easier to keep it within safe personal boundaries. Set a spending limit and a time limit before you begin, and stop when either limit is reached. Do not change your limits while playing because you feel excited, disappointed or determined to continue. A clear plan made away from the game is usually easier to follow than a decision made during a gambling session.

Safer play habits

• Set a personal budget for gambling and keep it separate from money for daily living costs.
• Use available deposit, loss, wager or session limits where offered through your account.
• Set reminders or take regular breaks so that you can keep track of time.
• Keep a record of deposits, withdrawals and gambling activity so you have a realistic view of your spending.
• Never chase losses by increasing bet amounts or extending a session.
• Avoid gambling when you are angry, distressed, tired, under the influence of alcohol or affected by medication.
• Balance gambling with other activities, responsibilities, exercise and time with friends or family.
• Do not gamble as a response to financial pressure or as a plan for paying debts.
• Avoid watching gambling activity continuously if you notice that it encourages you to play more than planned.
• Ask someone you trust to help you keep to your limits if managing gambling alone is difficult.

Gambling outcomes are random where games are based on chance, and past results do not predict future results. A game that has not produced a win for some time is not necessarily more likely to win next. Similarly, a recent win does not mean that another win is due. Understanding this can help reduce common misconceptions about patterns, systems and guaranteed strategies.

If you use our services, you should keep your account information secure and avoid allowing another person to gamble through your account. Do not share account access details. If someone else may be using your account, or if you believe your account security has been compromised, stop using the account and contact the relevant support channel through the website.

Limits, breaks and self-exclusion

Account controls can help you make decisions before you begin gambling. Depending on the services available to you, these controls may include deposit limits, wagering limits, loss limits, session reminders, time-outs or temporary breaks. Read the information shown in your account carefully before selecting a control, including how long it applies and whether it can be changed or cancelled.

Taking a break

A temporary break may be suitable if you want time away from gambling or need to reassess your habits. During a break, do not open another account or use another person’s account to continue playing. Using alternative accounts can make it harder to regain control and may be restricted under applicable requirements and account terms.

Self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a selected period or indefinitely. A self-exclusion request should be taken seriously. Once you choose this option, do not attempt to bypass it, create a new account or ask another person to place bets on your behalf. We may take steps to identify and close accounts connected with a self-excluded person, subject to applicable law and operational requirements.

If you want to apply a limit, take a break or request self-exclusion, use the responsible gaming or account control features available on the website. If you cannot find the relevant option, contact support through the available website channel without including sensitive information in an unsecured message. Restrictions may not always apply retrospectively, so act as soon as you decide that a control is needed.

A limit or exclusion is one part of a wider support plan. Consider removing gambling applications, blocking promotional messages where possible, limiting access to payment methods and telling a trusted person about your decision. These additional steps can make it easier to maintain a break.

Recognising concerns and getting help

Gambling-related harm can develop gradually and may affect anyone. Warning signs can include spending more time or money gambling than intended, feeling unable to stop, needing larger bets to experience the same excitement, hiding activity from others, borrowing money, selling possessions, missing work or family commitments, or feeling worried, guilty or distressed after gambling.

Other signs may include thinking about gambling throughout the day, returning to gambling to escape personal problems, repeatedly trying and failing to cut back, or relying on a win to resolve financial difficulties. These signs do not need to appear together. Even one concern can be a reason to pause and seek advice.

Support options in Australia

Free and confidential gambling support is available through Australian gambling support services, including Gambling Help Online and services provided in your state or territory. These services can offer information, counselling and practical assistance for people who gamble and for family members or friends affected by someone else’s gambling. You can seek help even if you are unsure whether your gambling is a problem.

• Speak with a qualified gambling counsellor or financial counsellor.
• Contact a state or territory gambling support service for advice about treatment and self-exclusion options.
• Tell a trusted family member, friend or support person what is happening.
• Ask your bank or payment provider whether gambling transaction controls are available.
• Seek professional financial advice if gambling has contributed to debt or missed payments.
• If gambling is affecting your mental health or you feel unsafe, contact an appropriate health professional or emergency support service immediately.

Family and friends can also be affected by gambling harm. If someone close to you is gambling in a way that causes concern, try to raise the subject calmly and focus on the impact rather than blame. Set clear boundaries around shared money, protect essential household funds and seek independent advice. You are not responsible for controlling another person’s gambling, and support is available for affected others.

Our approach

We support informed and responsible use of gambling services. We may review account activity where appropriate, ask questions about unusual or concerning behaviour, provide information about available controls, or take action in line with applicable law and our account terms. Responsible gaming tools are not a substitute for professional help, but they can support a decision to reduce or stop gambling.

Las Atlantis Casino does not describe gambling as a way to earn income, repay debt or achieve financial security. Please consider the risks before you play, use only funds you can afford to lose and stop whenever gambling is no longer enjoyable or within your personal limits.